Eastnet Claims is a London-based claims management company focused on serving a UK / Eastern European client base. They specialise in compensation claims arising from personal injuries caused by accidents, workplace negligence and criminal assaults, including recovering any resulting financial losses. In addition they act as a UK tax agent, assisting in compliance and overpayment reclaims.
Eastnet was entering a new phase in its development after growing quickly. It needed thoughtful restructuring and a strategy review to take it to the next level. We formulated a more effective corporate structure with clear accountability, introduced more efficient practices, eliminated duplication of roles and initiated a retraining programme. A leaner budget was put in place along with a better system of cost control. We reimagined their marketing strategy with emphasis on digital and social channels. Furthermore, we ensured that their entire strategy became more customer focused, with new customer service policies and procedures. Eastnet needed to manage their client relationships more accurately and efficiently, so we introduced an industry standard CRM software solution. Integration and automation of their processes also led to more streamlined interaction with their partnering solicitor firms. Overall, we primed Eastnet to take full advantage of the new opportunities we were developing for them.
Eastnet now considers Global Reach a key strategic partner and we work with them on a daily basis.
New website design and build
Design and print of marketing collateral
SEO and PPC campaign management
Planning – strategic, marketing and HR
Management – administrative and HR
Recruitment, induction and training
Lead generation and networking
Customer service assistance